Refund Policy

General Information

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if it is physical goods.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Tips

Subscriptions which have been used and expired

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Subscription services which are already in use

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To qualify for a full or partial refund you must demonstrate that we have failed to deliver the purchased product, it was not as described, or there is a fault with the product for which we are responsible for. Asking for refunds due to changes in your personal circumstances, problems with your access down to software or hardware issues on your end and other similar reasons are not considered valid grounds for a refund, and you acknowledge this on making a purchase.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@charedegaming.com.

 

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@charedegaming.com.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

 

Shipping

Our onsite products are all digital and are delivered either via email or to additional access areas once logged in. Consequently, no shipping fees apply. However in the case of physical goods such as with our merchandise store you will need to follow the shipping rules and costs that Spreadshirt outline. We are not responsible or liable for any shipping costs. Charede Gaming is also not liable in cases of orders which go missing in the post. Please address these issues with the parcel carrier and the shopping site on which you place the order.

 

Refund Policy relating to specific services and products

Charede Gaming Subscription Service

Charede Gaming subscriptions are subject to the general criteria mentioned above. If the subscription has expired, you are not entitled to a refund. In the case of a partially used subscription, these can be refunded. However, you must provide proof of purchase as well as demonstrate a legitimate reason for cancellation, see information above.

Off-site Subscription Services

We use Patreon and Gamewisp as off-site subscription services. The refund policies of these sites apply in these cases. 

Charede Gaming Tips

Tips made to Charede, and Charede Gaming are considered non-refundable. This is a term you agree to before making a tip, and you agree not to charge back or cancel the transaction.

Charede Gaming Crowdfunding

When contributing to Charede Gaming via crowdfunding platforms such as Kickstarter, Patreon, IndieGoGo, etc you agree to follow the refund policy as outlined on the projects page as well as the websites general refund policy. 

Charede Livestream Contributions

Livestream contribution covers both tips, product and equipment. If you have made a contribution, these are considered non-refundable. Items such as digital games and money tips (be it real world currency or digital currencies such as bitcoins etc.) are considered to be used as of immediately receiving them. This is due to these contributions being invested into the livestream, used towards the cost of equipment or other expenses, or applied to an account to which they cannot be detached. As a result, we cannot refund. You fully acknowledge the risk and that you have full ownership of the item/s which you are handing over to Charede and Charede Gaming. Charede and Charede gaming are not liable for any shipping incurred by sending the items. Nor is Charede or Charede Gaming liable for any legal implications in the event you have illegitimately obtained the money or items contributed. You accept full legal liability in the event of prosecution and will accept responsibility for any damages or legal penalty incurred as a result.

Spreadshirt Purchases

Spreadshirt purchases are subject to Spreadshirt's ToS and refund policy.

GreenMan Gaming Purchases

GreenMan Gaming purchases are subject to GreenMan Gaming's ToS and refund policy. 

Game Fan Shop Purchases

Game Fan Shop Purchases are subject to Game Fan Shop's ToS and refund policy.

Tactical Lion Purchases

Tactical Lion purchases are subject to Tactical Lion store ToS and refund policy.

Name:

Prison Architect

Platforms:

PC, Linux, Android, IOS, PS4, Xbox 360, Xbox One

Developer:

Introversion Software

Genre:

Simulation, Construction, Management

Publisher:

Introversion Software

Modes:

Single-Player, Sandbox, Story

Release Date:

October 6th 2015

Engine:

 

Reviewer:

Charede

Product Rating:

ESRB: 

Violence, Blood, Sexual Content, Partial Nudity, Drug Reference, Strong Language

Review Score:

92/100 (92%)

Disclosure:

Copy Reviewed: PC, personally bought and played since early access.

Timing: post release

 

From time to time I experience a drought of simulation management games. This often leads me to go down nostalgia road looking for various games from my childhood. Before taking that route, I decided to pop on the Steam store. In doing so, I found Prison Architect and since then been playing it on and off since it's early access release. Much to my delight, the game satisfies my need for a good simulation game in a variety of ways.

 

Prison Architect is a 2D management simulation of a prison. The player control of a running prison and tasked with making it profitable. The player must design the prison and construct buildings. The goal is to keep the prison harmonious while expanding prisoner capacity, increasing profitability and reducing reoffending rates. The game features several modes including standard management mode, story mode and escape mode. In total, you not only get to experience the prison from the side of management but also as a prisoner too.

 

In the game's early access days, several minor issues affected the experience of playing. I could point these out, but I am taking this from the perspective of how the game plays at the time of writing. As of the 37 major updates a majority of the issues I had have been addressed. The Lack of depth in certain areas in particular AI behaviour is no longer the case. Integration of more features such as gangs and random events make for an enjoyable experience and authentic feel and further enhances depth.

 

To be successful, the player needs to meet the various needs of the prisoners. Players also set the prison schedule and can give prisoners jobs if they have the required level of education. How well the prisoner needs, punishment and rehabilitation/education are managed will affect reoffending rates. Reoffending rates are the basis for which your prison is assessed and the measure of success. The game has a significant level of depth and explores an excellent range of aspects of prison life. This provides great immersion and gives you a variety of ways to try and tackle your prisoner's issues.

 

To provide advanced education, facilities and specialist staff you will need to do research. Research is in the Bureaucracy tab and requires funds and time to complete. Research takes the form of a and certain research unlocks more in that path. The technology tree is both logical and rewarding and requires certain staff to start. The time and cost of each piece of research I feel are well balanced, and the cost reflects the later gain.

 

The game feels like a mountain to overcome at the start and a bit of a steep learning curve. On booting the game up, it starts a fresh map and provides little information to help you. There is no proper tutorial in this game. You may find the story mode helpful with a few basics. Expect to make mistakes and restart a lot; it's inevitable in this game. I found restarting was not demoralising, unlike other games I have played which expecta lot of restarts. In Prison Architect you have two options for restarting. There is a normal restart in which you just make a new save file. But there is also the option to sell your current prison forcing you to a new map. This will revert all your technology progress, lose your prisoners and buildings. The benefit is that you gain extra funds to start with based on the value of your previous prison. For example, the default start gives you 30,000 dollars. Whereas a prison I sold the other day gave me just short of 2 million dollars to start. After selling the prison and getting onto the new map, I sold all the trees on the new land. I had an awesome amount of money to start working on a fresh prison with a chance at a new layout. In this game, a restart every now is a good thing. It helps with trying out new ideas, encouraging experimentation and keeping the game fresh. At present, I am messing around with the electronics and trying to automate as much stuff as I can. This should reduce my prison expenses and create a safer max security and death row prison.  Catering to these prisoners impacts on the level of security required and reoffending rates. If you want an extra layer of challenge Prison Architect has the capcity to do this. There is an option for fail states which kick in if you fail to meet certain objectives or have too many escapees etc. Also, there is also the option for disasters. Disasters include fires, virus outbreaks and external policies you need to abide. To survive disasters you will need to react fast. In some cases you many need to implement prison-wide changes to a deadline.

 

On the technical front, Prison Architect performs well. I found it performed well on both a low-end and high-end rig I have. The game should be accessible to a majority of PC gamers with its' low requirements. I have had minimal issues when it comes to crashing and features not working. Frustration had occurred when something I believed to be a bug but was a mechanic not working in a way I expected. With some googling, testing and help from the community, I found the method to do these things. This has particularly pertained to Gang control of zones, zoning and advanced electronics. This due to the lack of tutorial the game has in the standard game mode rather than the game being broken. With time things do click into place, and the community is particularly good with helping. I have however found two genuine major bugs.  The first of which are doors not shutting once you do have prison population. The second is workers behaving normally after a riot or heightened threat. This results in them refusing to install buildings and objects. Both of these issues are fixed by saving the game and then closing and reopening the game. On loading the save the door, and worker behaviour reverts to normal. I have ditched 32 saves over this glitch till I found the solution and was rather frustrating.

 

Graphically the game is not phenomenal, but reasonable. The game would benefit from more animations for actions and a greater range of NPC visuals to distinguish individuals of the same type. I am not saying they are bad, but there needs to be a larger selection. I have had prisoners in the same cell block with a similar appearance to the point where I can't tell them apart.

 

In summary, Prison Architect is a fantastic experience which I have enjoyed a lot. The game has complex mechanics, well detailed and challenging. Mechanically is where this game excels. The many layers of the mechanics and varying complexity offer many routes to achieve your aims. The game is slightly lacking visually but the rest of the game compensates for this well. I am thus rating this game at 92/100. The game has room for improvement but is well put together and sticks to its theme well.

 

 

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