Refund Policy

General Information

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging if it is physical goods.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Tips

Subscriptions which have been used and expired

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Subscription services which are already in use

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To qualify for a full or partial refund you must demonstrate that we have failed to deliver the purchased product, it was not as described, or there is a fault with the product for which we are responsible for. Asking for refunds due to changes in your personal circumstances, problems with your access down to software or hardware issues on your end and other similar reasons are not considered valid grounds for a refund, and you acknowledge this on making a purchase.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@charedegaming.com.

 

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@charedegaming.com.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

 

Shipping

Our onsite products are all digital and are delivered either via email or to additional access areas once logged in. Consequently, no shipping fees apply. However in the case of physical goods such as with our merchandise store you will need to follow the shipping rules and costs that Spreadshirt outline. We are not responsible or liable for any shipping costs. Charede Gaming is also not liable in cases of orders which go missing in the post. Please address these issues with the parcel carrier and the shopping site on which you place the order.

 

Refund Policy relating to specific services and products

Charede Gaming Subscription Service

Charede Gaming subscriptions are subject to the general criteria mentioned above. If the subscription has expired, you are not entitled to a refund. In the case of a partially used subscription, these can be refunded. However, you must provide proof of purchase as well as demonstrate a legitimate reason for cancellation, see information above.

Off-site Subscription Services

We use Patreon and Gamewisp as off-site subscription services. The refund policies of these sites apply in these cases. 

Charede Gaming Tips

Tips made to Charede, and Charede Gaming are considered non-refundable. This is a term you agree to before making a tip, and you agree not to charge back or cancel the transaction.

Charede Gaming Crowdfunding

When contributing to Charede Gaming via crowdfunding platforms such as Kickstarter, Patreon, IndieGoGo, etc you agree to follow the refund policy as outlined on the projects page as well as the websites general refund policy. 

Charede Livestream Contributions

Livestream contribution covers both tips, product and equipment. If you have made a contribution, these are considered non-refundable. Items such as digital games and money tips (be it real world currency or digital currencies such as bitcoins etc.) are considered to be used as of immediately receiving them. This is due to these contributions being invested into the livestream, used towards the cost of equipment or other expenses, or applied to an account to which they cannot be detached. As a result, we cannot refund. You fully acknowledge the risk and that you have full ownership of the item/s which you are handing over to Charede and Charede Gaming. Charede and Charede gaming are not liable for any shipping incurred by sending the items. Nor is Charede or Charede Gaming liable for any legal implications in the event you have illegitimately obtained the money or items contributed. You accept full legal liability in the event of prosecution and will accept responsibility for any damages or legal penalty incurred as a result.

Spreadshirt Purchases

Spreadshirt purchases are subject to Spreadshirt's ToS and refund policy.

GreenMan Gaming Purchases

GreenMan Gaming purchases are subject to GreenMan Gaming's ToS and refund policy. 

Game Fan Shop Purchases

Game Fan Shop Purchases are subject to Game Fan Shop's ToS and refund policy.

Tactical Lion Purchases

Tactical Lion purchases are subject to Tactical Lion store ToS and refund policy.

Hi everyone,

The team at Charede Gaming just wanted to take the time to talk to you all about our relaunch, how this has gone, recent changes we have made in the past week and what we have planned for the near future. We are hoping that eventually this update series will be a thing it its own right with the focus being on keeping the community in loop as to what is going on, giving you a chance to voice any concerns and get people involved with upcoming opportunities. Eventually I hope to not just do this with articles but also accompanying videos.

 

The re-launch

We are pleased with how the re-launch has gone and are looking forward to being able to build on this. We acknowledge that further work needs to be done and are aware of some issues that were reported to us. The majority of those problems have been fixed and were fixed within 24 hours of being reported.

 

We owe the success of the re-launch to our community whether you are someone who chooses to visit the site casually or someone who has officially signed up with a free membership. Either way the fact you are here and supporting us means a lot. So far we have had over 800 article reads, we are just short of 20 member accounts and we have a steady flow of daily traffic.

 

So far people have not chosen to utalise the comment system and we would love to know why. If you have any feedback about this that would help us whether it be positive or negative we would really love to hear from you. This will mean we can make any necessary changes and work with the community to improve the feature.

 

Recent changes

Since launch we have made the following changes to the website;

- Fixed several bugs.

 

- Started the process of sorting the website’s metadata and SEO.

 

- Redeveloped some graphical elements to improve them. We have 3 other visuals that are still in process of being updated.

 

- Filled out the tagging system which will help users using search functions to look for content. Search module positions to be added shortly.

 

Changes for the near future

Below is just a little insight in what is on our agenda for the near future;

 

- Re-introduction of the official Charede Gaming YouTube channel.

 

- New content with involvement from game developers and publishers. We can’t talk about this too much right now but we are in talks with some developers and publishers about some new series we have planned. These will be article, video and podcast based. More details to come in future once everything is organised.

 

- Finish the SEO and registration with google. This should help with search results and finding us. Please note that some of the old Charede Gaming website page searches are still showing up on google so if you get a broken link to the CG site when using google it is probably giving you the old page and not the new one. Once google has crawled the site a few times this should settle down.

 

- Planning to add some default avatars and profile backgrounds anyone who signs up will be able to use.

 

- Slight rebuild to live stream directory area so you will not only be able to see the live status of Charede Gaming official streams but also watch them directly on the website.

 

- Enable downloads area. This will give people access to both free and paid downloadable that we plan to offer to our community.

 

- Shop area – We plan to implement the shop area. This will be a points store. You accrue points by using the website, getting achievements, posting comments, and sharing articles etc. We don’t think people are at present fully aware of the points system, how to gain points and what these will be used on but we will clarify this through an update and discussion page on the matter.

 

 

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